Before work
The public website does not accept payment, reserve work or form a contract. Paid work begins only after separate written terms are accepted.
PUBLIC SITE INFORMATION
Changing the
question.
This public page outlines the general approach to changes, cancellation and refunds. Paid work is governed by separately agreed written terms.
Changes
Raise a change early. It may affect context gathering, review, workshop preparation, reporting, scope or timing.
Cancellation and refunds
Cancellation and refund treatment depends on the specific paid agreement, completed work, agreed preparation and terms accepted before work begins.
Contact
Use the public enquiry route for general questions. Do not send payment details or sensitive financial information through the site.